Bedder Mattress is proud to offer our customers Simmons and SERTA the best selection of mattresses in the world. We are a SERTA factory exclusive authorized dealer. We carry all Simmons and SERTA brands; Beautyrest, Comforpedic, Beautysleep, iComfort, Perfect Sleeper, iSeries, Perfect Day, Pure Response, Perfect Elements and Serta-Pedic all time tested comfortable and luxurious beds. Choose from over 300 mattress sets, your preferred brands and size twin, Full, Queen and King. Begin your journey to a Bedder night sleep. Order online, or by talking to one of our helpful associates, the choice is yours. When you decide on your item, you may be called to arrange a convenient time for your free local* in-home delivery.
RETURNS AND REFUNDS
It is the responsibility of the customers to return the merchandise undamaged, in new and unused condition. Returned products must be in original sealed protective original packaging materials and product literature. Customers must contact us within 15 days after receiving merchandise to get a return authorization. Customer are responsible for incurred round trip shipping fees +15% restocking fee, and must be received within 15 days after return authorization. Refunds will be credited back 3-5 business days after product is received and inspected for any damage or improper care. Damaged or abused items will not be refunded and will be returned to customer. If the item is large or oversized; you can contact us to schedule return pick-up. You will be informed of incurred shipping fees via phone or email for approval of return before pickup is scheduled. If item has not been delivered or shipped, a processing fee of 5% will be enforced to cover any merchant fees incurred for initiating your order.
All sales are final (no refunds, no return, no exchange) for floor models, special promotional models, close outs, or clearance items.
Please read the following instructions regarding new mattresses. This is used for guidance only, refer to manufacturer policy for more detailed description.
STEP 1: Cover your mattress with a mattress protector pad, which will absorb perspiration and can be removed and washed to keep the mattress clean from spill and stain damage. Manufacturers void their warranties if there are stains.
STEP 2: Rotate your mattress twice a month for the first couple of months and once every other month thereafter. Body indentations are a normal occurrence in new mattresses, and indicate that the upholstery layers are conforming to a person’s individual body contours, this is not a defect. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. To help minimize body impressions, mattresses should be turned occasionally throughout their life. We have illustrated below the best method.
STEP 3: Leave the white 'do not remove' federal law tag attached on the mattress. In the unlikely event that you need to file a warranty claim you will need to provide this tag. Keep your receipt. Stapling it to the law tag is one good way to never loose it.
STEP 4: Read your warranty card: Detailed ‘do’s and don’ts’ are listed Important Tips:
• Do use a new firm, supportive foundation. An older, worn foundation may cause the mattress to appear to have impressions when the issue may be due to a non-supportive foundation.
• Do use a proper frame. Use a bed frame that supports head, foot and sides with rigid center support. For any frame that does not have a metal center support, there must be at least 5 hardwood slats (1 x 4's). Failure to provide proper support will damage the mattress and / or foundation and invalidate the warranty.
• Don't bend, fold, stand or jump on you mattress.
Please call our toll free number 1-877-507-3782 for any questions regarding order status and invoice inquiries.
If you have specific questions about mattress features and components please use the following links: Perfect Sleeper, iComfort and iSeries.
Copyright © 2013 Bedder Mattress, Mission Hills, CA, is being used under license by Serta and some products are not associated with or endorsed by Serta International, Serta products are a registered trademark of Serta International.