BLACK FRIDAY SALE EXTENDED! ENDS FRIDAY DECEMBER 6 >>

Customer Service

Delivery

Please notify Bedder Mattress of any special requirements in order to complete your delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.

Your delivery date is scheduled at the point of sale. If you need to change your delivery date after you have finalized your purchase, contact our guest services department at (877) 507-3782 at least 48 hours prior to your scheduled delivery date, or you will be charged an additional delivery fee.

If you choose a TBD delivery, you agree to be available from 10am - 8pm the day of delivery. The Bedder Mattress dispatch office will email and call you before 7pm the day prior to confirm a specific four (4) hour delivery window. If you have any questions, please call the guest services department, (877) 507-3782.

An authorized adult over the age of 18 years old must be home during your scheduled delivery window to accept and inspect your items and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged an additional delivery fee to reschedule the second delivery.

Bedder Mattress reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.

You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. Bedder Mattress will not be responsible for damage to any floors.

Our delivery personnel are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment.

Pick-Ups

For your protection, only the person named or a previously authorized person on the Invoice can pick up an order. Please bring the Invoice or facsimile with authorization with you to the pick-up location.

Customer pick-ups are left in the original vendor packaging for safer transport to your home. You are responsible for inspecting all pick-up items prior to loading them into your vehicle and noting any external signs of damage to our dock team. If you pick up an item that has an imperfection or concealed damage, it is your responsibility to return the item to Bedder Mattress for servicing or exchange. You may pick up your order at any of our retail store locations or distribution center(s) between 10:00 AM and 6:00 PM PST.

Bedder Mattress is not responsible for any negligence or vehicle damage in securing merchandise into your vehicle or for any merchandise or vehicle transport damage, vehicle accidents, or personal injuries once the merchandise has left the Bedder Mattress pick-up dock. If requested, Bedder Mattress will transfer your items to an Bedder Mattress retail store one time at no charge. If you do not pick up your items within 24 hours of transfer, the items will be shipped back to the distribution center. You can pick up the items at the Bedder Mattress distribution center or you will be charged a $50 fee if you would prefer another transfer.

Returns and Reselections

Bedder Mattress accepts returns within seven (7) days of your receipt of an item, excluding bedding products. You will be charged a 20% restocking fee on all regular stock furniture returns. Returns are not accepted on Special Order items and Special Order items may not be returned due to customer preference, no-fits or any other reason. Bedder Mattress does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products. Bedder Mattressdoes not charge a restock fee on accessories such as area rugs, lamps, wall art, silk trees, florals, and table and ledge accessories. Bedder Mattress reserves the right to refuse returns or exchanges of items that are not in as-new condition in original packaging due to damage or misuse by the customer.

If returned items need to be picked up from your home, you will be charged a pickup fee. Your initial delivery fee is not refundable. Prices paid at the time of purchase are final. Refunds on purchases made by cash or check will be refunded by mailed check after ten (10) business days of receipt of returned merchandise. Refunds by credit card will post to your account within three (3) business days. Synchrony Financing returns will post to your account within ten (10) business days. If you desire to reselect different furniture, you must go to an Bedder Mattress retail location within seven (7) days of purchase. Reselections on regular stock items for greater or equal value require a 15% restock fee plus an additional redelivery fee. Reselections on regular stock items for lesser value require a 20% restock fee plus an additional redelivery fee.

Special Order Items

Special Order items are made especially for you and require a 25% non-refundable deposit. Please allow a minimum of two (2) weeks for our vendors to build and ship your item(s). Once your Special Order arrives, Bedder Mattress will contact you to arrange delivery. Delivery for Special Order items must take place within two (2) weeks from the time we contact you. If you do not arrange delivery of your Special Order, your order will be cancelled and your purchase will be refunded less the 25% non-refundable deposit. In addition, it is your responsibility to check that furniture will fit through doorways, up stairwells, down hallways and around corners and into the desired location. In the event that Bedder Mattress is unable to deliver the furniture into the desired location, your order will be cancelled and your purchase will be refunded less the 25% non-refundable deposit.

Special Orders are placed immediately with our vendor(s). Once an order is placed, production cannot be stopped and Bedder Mattress is obligated to receive your order. If you wish to cancel your Special Order, you may do so less your non-refundable 25% deposit.

Return Policy for Items Shipped via UPS Parcel Shipping

You may return your purchase for a refund of the merchandise cost within 7 days of delivery; all you need to do is ship the item back to us or bring it to a Bedder Mattress location. Please note that shipping charges are non-refundable. Shipping back to Bedder Mattress will also be at the customer's expense. Refunds are issued within 48 hours once the item is received and inspected at our distribution center.

Non-Delivered Items

UPS will make 3 delivery attempts. In the event that UPS is unsuccessful, they will keep the package at their local hub for up to 5 days. After 5 days, the item will be returned to Bedder Mattress. At that point, we will issue a refund for the item minus the cost of the original shipping and minus the cost of returning the item to our facility.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).

Damaged Items

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please contact a guest services team member at (877) 507-3782 to help you with the process.

Steps for Returning an Item or Order

Please contact a guest services team member to initiate a return at (877) 507-3782.

You will be given an RMA number which is necessary to process a return.

You can return the item to a Bedder Mattress location or you can ship the item back to Bedder Mattress at your expense.

Please include the RMA # for proper processing when shipping a return to Bedder Mattress.

Returns for items Shipped via Parcel Shipping

Return Policy for Items Shipped via UPS Parcel Shipping

You may return your purchase for a refund of the merchandise cost within 7 days of delivery; all you need to do is ship the item back to us or bring it to a Bedder Mattress location. Please note that shipping charges are non-refundable. Shipping back to Bedder Mattress will also be at the customer's expense. Refunds are issued within 48 hours once the item is received and inspected at our distribution center.

Non-Delivered Items

UPS will make 3 delivery attempts. In the event that UPS is unsuccessful, they will keep the package at their local hub for up to 5 days. After 5 days, the item will be returned to Bedder Mattress. At that point, we will issue a refund for the item minus the cost of the original shipping and minus the cost of returning the item to our facility.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).

Damaged Items

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please contact a guest services team member at (877) 507-3782 to help you with the process.

Steps for Returning an Item or Order

Please contact a guest services team member to initiate a return at (877) 507-3782.

You will be given an RMA number which is necessary to process a return.

You can return the item to a Bedder Mattress location or you can ship the item back to Bedder Mattress at your expense.

Please include the RMA # for proper processing when shipping a return to Bedder Mattress.

Cancellations

If you cancel your order or specific regular stock items on your order less than 48 hours prior to delivery or pickup for any reason, you will be charged a 15% cancellation fee on the items that were cancelled. If you do not take receipt of your regular stock furniture within two weeks of purchase, your order will be cancelled and you will be charged a 15% cancellation fee. Special order items cannot be cancelled for any reason.

Limited One (1) Year Warranty on Manufacturer Defects

Furniture – Color / Appearance / Dimensions / Price Discrepancies

Although we make every effort to provide high quality images and descriptions of our products, we are not responsible for image color / appearance variations due to monitor settings or slight measurement discrepancies. If precise colors, dimensions, or patterns are critical to your order, please let the associate know in advance before checkout. There is no refund on any furniture products.

Manufacturer Limited warranty

All NEW furniture purchased through Bedder Mattress comes with a 1(one) year limited manufacturer warranty. The furniture limited warranty covers defects in material and workmanship, subject to the exceptions below.

The following are not covered or may void the manufacturer limited warranty.

Accidental damage and normal wear and tear from in-home use. Damage resulting from neglect or abuse. Bedder Mattress will assess the product for neglect or abuse and make a determination at its own discretion. Customer modifications. Fabric damage due to fabric protection application. Damage caused by neglect, abuse, misuse, improper storage, or accidents. Any condition resulting from incorrect or inadequate maintenance, cleaning or care including but not limited to pet hair, mold, bug infestation, water damage. Use for which the product was not designed or intended. Fading or discoloration due to exposure to elements including but not limited to sunlight. Natural wood grain characteristics. The limited warranty does not cover any implied warranties beyond the length of this limited warranty, and it does not cover consequential or incidental damage.

Filing a Claim

If you believe there is a manufacturer defect you must file a warranty claim at www.beddermattress.com. A furniture specialist will review your claim and contact you. In the event a manufacturer defect is found, unless you added professional assembly when you purchased the furniture, you will need to bring the defective piece in to a local Bedder Mattress store. We will order a new piece. Replacement could take up to 30 days if pieces are shown as "Available" and "In Stock" from the Manufacturer.   We do not cover the cost to deliver replacement merchandise if the original order did not include assembly. If you need us to pick up the defective piece you will be charged $65 within a reasonable distance from a Bedder location. If you need us to re-deliver the new piece there will be a $65 charge within a reasonable distance from a Bedder location. The delivery team will not un-install or re-install the old/new part if assembly was declined at the original time of purchase.

If you purchased our Professional Assembly service when you purchased the furniture, once you file a claim, we will come pick-up the defective part(s) and replace with new items when available then reassemble, at our expense. Pieces that are delivered damaged will be exchanged for the exact same piece within 30 days, pending replacements are shown as "Available" and "In Stock" from the Manufacturer.

If you did not purchase our professional assembly at the time of check out, If a piece is damaged upon box opening you have 5(five) days from the day of pick up or drop off to file a claim and once you have assembled the furniture, you have 72 hours to file a claim for a damaged part. If you purchased our professional assembly, we will check for manufacturers defects, missing and broken parts, if any are found we will re-order immediately and reschedule a time to replace missing, defective or damaged parts AT OUR COST. When you purchase professional assembly, we will have you closely inspect the product once assembled for any damage. Again, if there is a problem, write it down before the delivery crew leaves.

Additional warranty protection is available under the LIFE PROOF Premium Plan accidental damage and extended warranty for an additional cost.

Manufacturer Warranty Form ->  Manufacturer Warranty form link

Mattress Manufacturer Warranty

Warranty Tips  Please read the following instructions regarding new mattresses.  

STEP 1: Cover your mattress with a mattress protector pad, which will absorb perspiration and can be removed and washed to keep the mattress clean from spill and stain damage. Manufacturers void their warranties if there are stains. STEP 2: Rotate your mattress twice a month for the first couple of months and once every other month thereafter. Body indentations are a normal occurrence in new mattresses, and indicate that the upholstery layers are conforming to a person’s individual body contours, this is not a defect. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. To help minimize body impressions, mattresses should be turned occasionally throughout their life. We have illustrated below the best method. STEP 3:  Leave the white 'do not remove' federal law tag attached on the mattress. In the unlikely event that you need to file a warranty claim you will need to provide this tag. Keep your receipt. Stapling it to the law tag is one good way to never loose it. STEP 4:  Read your warranty card: Detailed ‘do’s and don’ts’ are listed

General Guideline - (Read the warranty card for details)     Do use a new firm, supportive foundation. An older, worn foundation may cause the mattress to appear to have impressions when the issue may be due to a non-supportive foundation.   Do use a proper frame. Use a bed frame that supports head, foot and sides with rigid center support. For any frame that does not have a metal center support, there must be at least 5 hardwood slats (1 x 4's). Failure to provide proper support will damage the mattress and / or foundation and invalidate the warranty.  Don't bend, fold, stand or jump on you mattress.

Mattress Warranty Does Cover only the following items during normal wear: Innerspring Mattress • Wires that are loose, broken or protruding through fabric • Sagging, that measures 1½" or greater, only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame with center support, or a minimum of 5 cross slats with center support that extends to the floor. • Body impressions that measure 1½" or greater All Foam Mattress • Sagging, that measures ¾" or greater, only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame with center support, or a minimum of 5 cross slats with center support that extends to the floor. • Body impressions that measure ¾" or greater Foundation • Broken or loose support elements • Compression or unstapling of support elements • Broken or loose grid top • Loose, bent or defective wood beams • Sagging but only when continuously supported with an appropriate frame with a rigid center support

Mattress Warranty Does Not Cover items such as, but not limited to: • Inspection for Defective Claim is not covered under warranty • Transportation for exchange is sole responsibility of the consumer • Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as promotional item • Bedding height • Comfort preference • Bent perimeter border rods due to moving or bending the sleep set • Corner Guards • Fabric stains, soiling or burns • Replacement of another piece in a sleep set unless it is also defective • Transportation and inspection costs • Body impression less than 1½" for an innerspring mattress; less than ¾" for All Foam mattress. • Sagging less than 1½” for an innerspring mattress; less than ¾” for All Foam mattress. *Adjustable foundation • Damage of the mattress or foundation due to abuse • Mattress damage due to an inappropriate foundation • Sheet fit • Mattress Fabric

California Prop 65

Bedder Furniture upholstery products contain chemicals known to the state of California to cause cancer, or birth defects or other reproductive harm.

Clearance and AS-IS Items

As-Is or Clearance items have no warranties and cannot be returned or exchanged for any reason. All As-Is items must be picked up within 48 hours of purchase. Failure to pick up As-Is items within 48 hours of purchase will result in cancellation of your order.

Policy for Items Shipped from Bedder Partners

Non-Delivered Items

UPS/FedEx will make 3 delivery attempts. In the event that delivery is unsuccessful, they will keep the package at their local hub for up to 5 days. After 5 days, the item will be shipped to Bedder Mattress. Once item(s) are received your refund may take up to 30 days to process. You will not be refunded the original shipping fee.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).

Damaged Items

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please contact a guest services team member at 877-507-3782 to help you with the return process.

Shipped Items

If you are returning an item that has been shipped to you, please contact us for instructions and to obtain an authorization number at 877-507-3782.

Mattress Comfort Exchange

Bedder Mattress is dedicated to ensuring our customers get quality sleep every night. With our comfort guarantee policy, Bedder Mattress is focused on making you 100% satisfied. If you decide to take part in our Comfort Guarantee program, you will receive a 100% credit of the original purchase price of the mattress to be applied toward the current ticketed price of the replacement mattress. Like most brand-new things, there’s going to be a bit of an adjustment period. Think of it like a brand-new pair of running shoes. It will take time for your body to adjust to your new mattress and vice versa. In fact, studies show most people experience some initial level of discomfort with their new mattress. It will take time, usually a few weeks, for your body to adjust to your new mattress. Because of this, we require a minimum of 30 nights from the day of delivery/or pick up to allow for this adjustment period. We will not do a comfort exchange before the 30-day trial. No exceptions. If you are not satisfied with the comfort of your original mattress selection after 30 days, you simply contact us to begin the process for your one-time comfort exchange. Unless the mattress manufacturer has its own comfort time and if you are not fully satisfied you may exchange your new mattress, once, for the same size (comfort exchange does not apply if you wish to change the size).   If you choose a mattress of greater value, you will be responsible for the difference in price. If the mattress is of lesser value no refund will be given.   Also, you will be responsible for up to $500 green Disposal fee, up to a $500 processing fee, up to $500 fee for

Comfort exchange Exclusions

delivery/pickup of the original mattress you purchased (all fees not to be greater than 20% of the price of the mattress). The mattress must be in a like new condition, to be determined by the Bedder professional delivery Team(no stains of any kind, no external or internal damage, no noticeable scent such as cigarette, perfume, sweat), this is to be determined by the delivery driver upon pick up. If the mattress is not like new then the comfort exchange is nullified and a 15% restocking fee will be charged for the new mattress ordered.   All exchanges must be made between the 30th and 45th night after delivery. Exchanges are only applicable to standard size mattresses (Cal King, King, Queen, Full, Twin xL and Twin). The comfort exchange does not apply to box springs, furniture, metal frames, bedding accessories or adjustable bases. We are unable to exchange your mattress if your merchandise is found to be dirty, stained, damaged, or abused. No exchanges are allowed for floor models, special promotional models, refurbished, clearance and final sale items.