Customer Service

Check your order confirmation and any shipment or scheduling emails. If you need an update, send us your order number and the name used at checkout so we can check the next step.

Contact us as soon as possible. Available options depend on the item and its fulfillment stage. Bedder Mattress will review your request and confirm any approved changes and applicable charges in writing.

White Glove Delivery & Setup is available for eligible orders and locations. Choose the service that matches your mattress, adjustable base or furniture. We will confirm the included setup and any additional charges.

Clear the access route and tell us about stairs, elevators, gates or building requirements. Contact us promptly for scheduling changes. Check the delivery policy for preparation, pickup and rescheduling details.

Contact us to coordinate eligible mattress removal. Available services depend on your order and location. California mattress take-back is available at no additional charge with new-mattress delivery; purchasing White Glove is not required. See the delivery policy for arrangements and conditions.

Tell us your mattress model, sleep position and what you are noticing. We can help you review the mattress setup, foundation, bedding and pillow fit, along with any comfort program included with your purchase.

Some eligible mattresses qualify for a manufacturer, vendor, or Bedder Comfort Trial. Contact us within the deadline that applies to your purchase so we can review your request. Approval is not automatic; if approved, we’ll confirm the exchange and any applicable fees in writing. See the linked policy for full eligibility and terms.

A washable mattress protector creates a removable barrier between you and your mattress. Choose a waterproof model for spill protection and check its fit and care instructions. A protector helps maintain cleanliness; it does not prevent normal softening or repair worn support.

Check the support requirements and care instructions for your exact mattress. Keep your receipt and law tag. If you are concerned about a defect or loss of support, contact us with photos so we can help you review the applicable warranty.

Consider your sheets, protector, blankets and room temperature together. We can help you compare breathable fabrics and lighter bedding, and choose options that complement your mattress. Cooling feel varies with the material and your sleep environment.

Match the sheet size and pocket depth to your mattress. Split King (2 pcs), Head Split (1 pc) and other specialty configurations need the correct sheet design. Contact us if you are unsure which set fits.

Consider your sleep position, shoulder width and how deeply you settle into your mattress. The aim is comfortable head and neck support without pushing your head too far up or letting it drop too low. Our team can help you compare pillow heights and fills.

Tell us where you want support and whether you sleep, rest or sit upright in bed. We can help you compare positioning pillows and compatible adjustable bases, including models with lumbar features where available. Match the support to how you use your bed.

Contact us promptly with your order number, a description and photos when available. Keep relevant packaging while we provide instructions. We will review the concern and explain the next step under the applicable purchase or warranty terms.

BedderProtect Plan by LifeProof offers additional coverage for eligible products. Depending on the selected plan, it may cover specified accidental damage or certain mechanical and electrical failures. Review the actual plan for covered events, term, exclusions and claim instructions.

Ask us to check eligibility before purchasing a plan. Availability depends on the product, plan and timing. Existing damage is not covered by a newly purchased protection plan.

Visit our financing page to compare available options and application details. Review the payment schedule, costs and provider terms before choosing a plan.

Contact us with your order number and a brief description. For an approved refund, we can check its submission status; posting time depends on the original payment provider. Please do not send full card or bank account numbers.