Furniture – Color / Appearance / Dimensions / Price Discrepancies
Although we make every effort to provide high quality images and descriptions of our products, we are not responsible for image color / appearance variations due to monitor settings or slight measurement discrepancies. If precise colors, dimensions, or patterns are critical to your order, please let the associate know in advance before checkout. There is no refund on any furniture products.
Manufacturer Limited warranty
All NEW furniture purchased through Bedder Mattress comes with a 1(one) year limited manufacturer warranty. The furniture limited warranty covers defects in material and workmanship, subject to the exceptions below.
The following are not covered or may void the manufacturer limited warranty.
Accidental damage and normal wear and tear from in-home use. Damage resulting from neglect or abuse. Bedder Mattress will assess the product for neglect or abuse and make a determination at its own discretion. Customer modifications. Fabric damage due to fabric protection application. Damage caused by neglect, abuse, misuse, improper storage, or accidents. Any condition resulting from incorrect or inadequate maintenance, cleaning or care including but not limited to pet hair, mold, bug infestation, water damage. Use for which the product was not designed or intended. Fading or discoloration due to exposure to elements including but not limited to sunlight. Natural wood grain characteristics. The limited warranty does not cover any implied warranties beyond the length of this limited warranty, and it does not cover consequential or incidental damage.
Filing a Claim
If you believe there is a manufacturer defect you must file a warranty claim at beddermattress.com/pages/warranty-form. A furniture specialist will review your claim and contact you. In the event a manufacturer defect is found, unless you added professional assembly when you purchased the furniture, you will need to bring the defective piece in to a local Bedder Mattress store. We will order a new piece or repair the current piece. Replacement could take up to 30 days if pieces are shown as "Available" and "In Stock" from the Manufacturer. We do not cover the cost to deliver replacement merchandise if the original order did not include assembly. If you need us to pick up the defective piece you will be charged $65 within a reasonable distance from a Bedder location. If you need us to re-deliver the new piece there will be a $65 charge within a reasonable distance from a Bedder location. The delivery team will not un-install or re-install the old/new part if assembly was declined at the original time of purchase.
If you purchased our Professional Assembly service when you purchased the furniture, once you file a claim, we will come pick-up the defective part(s) and replace with new items when available then reassemble, at our expense. Pieces that are delivered damaged will be exchanged for the exact same piece within 30 days, pending replacements are shown as "Available" and "In Stock" from the Manufacturer.
If you did not purchase our professional assembly at the time of check out, If a piece is damaged upon box opening you have 5(five) days from the day of pick up or drop off to file a claim and once you have assembled the furniture, you have 72 hours to file a claim for a damaged part. If you purchased our professional assembly, we will check for manufacturers defects, missing and broken parts, if any are found we will re-order immediately and reschedule a time to replace missing, defective or damaged parts AT OUR COST. When you purchase professional assembly, we will have you closely inspect the product once assembled for any damage. Again, if there is a problem, write it down before the delivery crew leaves.
Additional warranty protection is available under the LIFE PROOF Premium Plan accidental damage and extended warranty for an additional cost.
Mattress Manufacturer Warranty -> Manufacturer Warranty - Form Link
Warranty Tips Please read the following instructions regarding new mattresses.
STEP 1: Cover your mattress with a mattress protector pad, which will absorb perspiration and can be removed and washed to keep the mattress clean from spill and stain damage. Manufacturers void their warranties if there are stains. STEP 2: Rotate your mattress twice a month for the first couple of months and once every other month thereafter. Body indentations are a normal occurrence in new mattresses, and indicate that the upholstery layers are conforming to a person’s individual body contours, this is not a defect. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. To help minimize body impressions, mattresses should be turned occasionally throughout their life. We have illustrated below the best method. STEP 3: Leave the white 'do not remove' federal law tag attached on the mattress. In the unlikely event that you need to file a warranty claim you will need to provide this tag. Keep your receipt. Stapling it to the law tag is one good way to never loose it. STEP 4: Read your warranty card: Detailed ‘do’s and don’ts’ are listed
General Guideline - (Read the warranty card for details) Do use a new firm, supportive foundation. An older, worn foundation may cause the mattress to appear to have impressions when the issue may be due to a non-supportive foundation. Do use a proper frame. Use a bed frame that supports head, foot and sides with rigid center support. For any frame that does not have a metal center support, there must be at least 5 hardwood slats (1 x 4's). Failure to provide proper support will damage the mattress and / or foundation and invalidate the warranty. Don't bend, fold, stand or jump on you mattress.
Mattress Warranty Does Cover only the following items during normal wear: Innerspring Mattress • Wires that are loose, broken or protruding through fabric • Sagging, that measures 1½" or greater, only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame with center support, or a minimum of 5 cross slats with center support that extends to the floor. • Body impressions that measure 1½" or greater All Foam Mattress • Sagging, that measures ¾" or greater, only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame with center support, or a minimum of 5 cross slats with center support that extends to the floor. • Body impressions that measure ¾" or greater Foundation • Broken or loose support elements • Compression or unstapling of support elements • Broken or loose grid top • Loose, bent or defective wood beams • Sagging but only when continuously supported with an appropriate frame with a rigid center support
Mattress Warranty Does Not Cover items such as, but not limited to: • Inspection for Defective Claim is not covered under warranty • Transportation for exchange is sole responsibility of the consumer • Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as promotional item • Bedding height • Comfort preference • Bent perimeter border rods due to moving or bending the sleep set • Corner Guards • Fabric stains, soiling or burns • Replacement of another piece in a sleep set unless it is also defective • Transportation and inspection costs • Body impression less than 1½" for an innerspring mattress; less than ¾" for All Foam mattress. • Sagging less than 1½” for an innerspring mattress; less than ¾” for All Foam mattress. *Adjustable foundation • Damage of the mattress or foundation due to abuse • Mattress damage due to an inappropriate foundation • Sheet fit • Mattress Fabric
