Refund policy

Returns and Reselections

Bedder Mattress accepts returns within seven (7) days of your receipt of an item, excluding bedding products. You will be charged a 20% restocking fee on all regular stock furniture returns. Returns are not accepted on Special Order items and Special Order items may not be returned due to customer preference, no-fits or any other reason. Bedder Mattress does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products. Any reselections are charged offline with previous discount. Bedder Mattress does not charge a restock fee on accessories such as area rugs, lamps, wall art, silk trees, florals, and table and ledge accessories. Bedder Mattress reserves the right to refuse returns or exchanges of items that are not in as-new condition in original packaging due to damage or misuse by the customer.

If returned items need to be picked up from your home, you will be charged a pickup fee. Your initial delivery fee is not refundable. Prices paid at the time of purchase are final. Refunds on purchases made by cash or check will be refunded by mailed check after ten (10) business days of receipt of returned merchandise. Refunds by credit card will post to your account within three (3) business days. Financing returns will post to your account within ten (10) business days. If you desire to reselect different furniture, you must go to an Bedder Mattress retail location within seven (7) days of purchase. Reselections on regular stock items for greater or equal value require a 15% restock fee plus an additional redelivery fee. Reselections on regular stock items for lesser value require a 20% restock fee plus an additional redelivery fee.

Special Order Items

Special Order items are made especially for you and require a 25% non-refundable deposit. Please allow a minimum of two (2) weeks for our vendors to build and ship your item(s). Once your Special Order arrives, Bedder Mattress will contact you to arrange delivery. Delivery for Special Order items must take place within two (2) weeks from the time we contact you. If you do not arrange delivery of your Special Order, your order will be cancelled and your purchase will be refunded less the 25% non-refundable deposit. In addition, it is your responsibility to check that furniture will fit through doorways, up stairwells, down hallways and around corners and into the desired location. In the event that Bedder Mattress is unable to deliver the furniture into the desired location, your order will be cancelled and your purchase will be refunded less the 25% non-refundable deposit.

Special Orders are placed immediately with our vendor(s). Once an order is placed, production cannot be stopped and Bedder Mattress is obligated to receive your order. If you wish to cancel your Special Order, you may do so less your non-refundable 25% deposit.

Return Policy for Items Shipped via UPS Parcel Shipping

You may return your purchase for a refund of the merchandise cost within 7 days of delivery; all you need to do is ship the item back to us or bring it to a Bedder Mattress location. Please note that shipping charges are non-refundable. Shipping back to Bedder Mattress will also be at the customer's expense. Reselection shipping cost are the customer's responsibility. Refunds are issued within 48 hours once the item is received and inspected at our distribution center.

Non-Delivered Items

UPS will make 3 delivery attempts. In the event that UPS is unsuccessful, they will keep the package at their local hub for up to 5 days. After 5 days, the item will be returned to Bedder Mattress. At that point, we will issue a refund for the item minus the cost of the original shipping and minus the cost of returning the item to our facility.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).

Damaged Items

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please contact a guest services team member at (877) 507-3782 to help you with the process.

Steps for Returning an Item or Order

Please contact a guest services team member to initiate a return at (877) 507-3782.

You will be given an RMA number which is necessary to process a return.

You can return the item to a Bedder Mattress location or you can ship the item back to Bedder Mattress at your expense.

Please include the RMA # for proper processing when shipping a return to Bedder Mattress.

Returns for items Shipped via Parcel Shipping

You may return your purchase for a refund of the merchandise cost within 7 days of delivery; all you need to do is ship the item back to us or bring it to a Bedder Mattress location. Please note that shipping charges are non-refundable. Shipping back to Bedder Mattress will also be at the customer's expense. Refunds are issued within 48 hours once the item is received and inspected at our distribution center.