Returns, Exchanges & Cancellations Policy

Bedder Corp, doing business as Bedder Mattress. Applies to orders placed after this version is published; earlier purchases retain their original terms.

Contact via email support@beddermattress.com, or use our contact form. Provide your name, order number, and request. Written authorization is required before returning, exchanging, donating, or disposing of merchandise.

Cancellations

Voluntary cancellation or order-change requests require written management approval. Once a regular order is accepted and processing begins, an approved cancellation may include documented, nonrecoverable processing, supplier, and restocking costs up to 15% of the affected net merchandise price.

Once merchandise has shipped or been transferred or routed for fulfillment, applicable return eligibility and transportation or handling charges apply. Scheduling, rescheduling, or cancelling a delivery or pickup appointment does not by itself cancel the merchandise order or create a refund right. Refusing delivery also does not create a right to cancel or receive a refund. Applicable delivery, redelivery, dispatch, and service charges are governed by the Shipping & Delivery Policy.

Cancellation charges do not apply to Bedder Mattress errors, unavailable merchandise, or cancellations required by law, including qualifying shipment delays.

Special and custom orders

Special orders include custom sizes or shapes, Split Cal King, Split Head (split top), His & Hers (split top and split bottom), and other merchandise identified as special or custom before payment. Standard Split King (2 pcs) is not automatically a special order.

Special/custom orders identified before payment are final when accepted and have no voluntary cancellation, return, or refund privilege. Any exception requires written management approval. If a customer abandons or refuses a special/custom order, payments may be applied toward Bedder Mattress’s legally recoverable losses, and any balance required by law will be refunded. Any Comfort Trial eligibility or accommodation for a special/custom order is governed separately by the applicable Comfort Trial terms and requires any stated approval.

Customers must confirm dimensions, compatibility, and delivery access before purchase. A customer-selected size or access problem does not make a special order returnable.

Non-returnable merchandise

Mattresses, adjustable bases, foundations, box springs, special/custom orders, and opened or used bedding and personal-use accessories are not eligible for ordinary returns or refunds. Eligible mattress comfort exchanges are addressed below.

Clearance, closeout, floor-model, display, open-box, refurbished, As-Is, and other merchandise expressly designated Final Sale before payment cannot be voluntarily cancelled, returned, or exchanged. Promotional pricing alone does not establish Final Sale status. These restrictions do not eliminate applicable warranty rights.

Eligible merchandise returns

Request eligible regular-stock furniture or unopened accessory returns within 7 calendar days of receipt. Merchandise must be unused, complete, undamaged, unassembled where applicable, and in original packaging. Written authorization and inspection are required. Approved returns carry a 20% restocking fee plus applicable authorized transportation or return-shipping charges. Parcel shipment does not change an item’s return eligibility. Charges do not apply where Bedder Mattress is responsible for the return or where otherwise required by applicable warranty terms or law.

Manufacturer and vendor comfort trials

Bedder Mattress honors the applicable manufacturer or vendor comfort trial first. Manufacturer trial periods may include 100, 120, or 365 nights, depending on the brand and program. Only programs available for purchases through Bedder Mattress apply; the qualifying trial period, eligibility requirements, fees, and exchange terms are identified before payment. Direct-to-consumer offers do not automatically apply.

Bedder Mattress reviews all repair, replacement, service, and comfort exchange requests under the applicable purchase and warranty terms. Approval is not automatic. If approved, you will receive written confirmation of the resolution and applicable charges. Comfort exchanges do not include refunds unless required by the purchase terms or applicable law.

Bedder Standard Comfort Trial

Applicable manufacturer and vendor comfort trials take precedence. Other eligible mattresses include Bedder Mattress’s 60-day comfort exchange program. Submit your exchange request after 30 nights and no later than 60 calendar days after delivery or pickup. This program does not provide refunds.

Exchange fees and credit. The processing fee starts at 15% of the original net mattress price and may be up to 25% based on configuration, handling, and exchange complexity. The applicable rate will be disclosed before purchase. Transportation and additional service charges are separate, and there is no dollar cap on the processing fee.

Exchange credit equals the mattress amount paid after discounts, excluding tax and services, toward a current-priced replacement mattress of the same size unless a size change is approved in writing. If the replacement mattress costs less, there is no refund or remaining credit. If the replacement mattress costs more, the customer pays the difference, applicable fees, and tax. Exchange credit may be applied only toward the replacement mattress and cannot be used for other products, fees, or services. Expired promotions do not transfer.

Condition and eligibility. The mattress must be clean, dry, sanitary, and undamaged, with no stains, odors, infestation, or modifications, and its law tag must remain attached. Eligibility is subject to inspection. One exchange is permitted per eligible mattress or set; replacement mattresses receive no additional Comfort Trial. Non-mattress items and Final Sale merchandise are excluded.

Special/custom-order Comfort Trial requests require management review and written approval. Approval is not automatic, and a pending manufacturer or factory review is not authorization. Any Comfort Trial expressly included in the written purchase terms remains applicable.

Warranty transportation and additional services

Transportation for warranty service, including defective-product pickup and replacement delivery, is the customer's responsibility unless covered by the applicable warranty or required by law. Warranty approval alone does not establish transportation coverage.

Charges apply for shipping, pickup, delivery, redelivery, setup, disassembly, inspection, storage, removal, and other requested services unless expressly included in the purchase, covered by warranty, or required by law. Customer Service quotes charges according to location, distance, item size, access, and service requirements before authorization. No single transportation rate applies to every location.

Delivery, pickup, redelivery, setup, removal, and other service charges are separate from merchandise exchange or return credit unless expressly included, covered by warranty, or required by law. Scheduling changes, missed appointments, access problems, refused deliveries, mattress take-back, and other fulfillment requirements are governed by our Shipping & Delivery Policy.

Damage, defects, and refunds

Inspect merchandise upon receipt and report visible damage, shortages, incorrect items, or incomplete work promptly, preferably within 48 hours, with photographs when available. Report concealed damage promptly after discovery. This reporting preference does not shorten applicable warranty coverage or legal rights. Contact Customer Service or submit a warranty request. Remedies follow the applicable purchase terms, warranty coverage, and law; reporting a concern does not automatically establish eligibility for a refund, replacement, or other particular remedy.

Approved refunds are submitted within 10 business days after return inspection or cancellation approval, or sooner when legally required. Refunds go to the original payment method; cash/check purchases are refunded by mailed check. Provider posting times vary. Completed services are non-refundable except where applicable purchase terms, warranty coverage, or law require otherwise.

Percentage fees are calculated using the affected item’s price after discounts, excluding tax and services. Cancellation and return/restocking fees are not stacked on the same merchandise. For bundles or promotional packages, exchange or return credit is based on the item values and discount allocations applicable to the purchase. A mattress exchange does not make accompanying bases, foundations, furniture, bedding, accessories, services, or other merchandise returnable.

Product eligibility, exclusions, fees, and program terms must be disclosed before payment. Specific written purchase terms control where applicable. Nothing in this policy limits applicable warranties or legally required rights, services, or refunds.