Shipping policy

Policy for Items Shipped from Bedder Mattress Partners

Non Delivereable Items

UPS/FedEx will make 3 delivery attempts. In the event that delivery is unsuccessful, they will keep the package at their local hub for up to 5 days. After 5 days, the item will be shipped to Bedder Mattress. Once item(s) are received your refund may take up to 30 days to process. You will not be refunded the original shipping fee.

Return Eligibilty

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).

Damaged Items

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please contact a guest services team member at 877-507-3782 to help you with the return process.

Shipped Items

If you are returning an item that has been shipped to you, please contact us for instructions and to obtain an authorization number at 877-507-3782.

Items Shipped from Bedder Mattress Personnel

Please notify Bedder Mattress of any special requirements in order to complete your delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees. Your delivery date is scheduled at the point of sale. If you need to change your delivery date after you have finalized your purchase, contact our guest services department at (877) 507-3782 at least 48 hours prior to your scheduled delivery date, or you will be charged an additional delivery fee. If you choose a TBD delivery, you agree to be available from 10am - 8pm the day of delivery. The Bedder Mattress dispatch office will email and call you before 7pm the day prior to confirm a specific four (4) hour delivery window. If you have any questions, please call the guest services department, (877) 507-3782. An authorized adult over the age of 18 years old must be home during your scheduled delivery window to accept and inspect your items and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged an additional delivery fee to reschedule the second delivery. Bedder Mattress reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery. You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. Bedder Mattress will not be responsible for damage to any floors. Our delivery personnel are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment.