Shipping & Delivery Policy

For shipping, delivery, pickup, scheduling, or haul-away assistance, email support@beddermattress.com. Include your order number, name, delivery address, and a brief description of your request.

This policy applies to purchases from Bedder Mattress. Available services, delivery areas, charges, and estimated timing depend on the product, destination, and service selected.

Delivery Options

Free Standard Shipping

Eligible parcel-shippable products ship free where shown on the product page or during checkout. Products may ship directly from Bedder Mattress, a manufacturer, or a distribution partner.

Standard parcel shipping generally delivers to the carrier’s customary delivery location. It does not include an appointment, in-home placement, unpacking, assembly, or setup. California mattress take-back is addressed below.

Free Local Delivery

Qualifying orders within our designated local delivery area include free delivery to your doorstep or another delivery point identified before purchase.

Availability depends on the delivery address, merchandise, and route schedule. In-home placement, assembly, setup, and packaging removal are included only when expressly stated in your selected service.

White Glove Delivery & Setup

White Glove service is available for eligible products and addresses at the price shown before purchase. The services included are those identified on your order, which may include in-home placement, specified assembly or setup, and removal of new-product packaging.

Haul-away is addressed separately below. White Glove service does not automatically include removal of existing furniture, relocation of household items, electrical work, or services not identified on the order.

Store Pickup

Store pickup is available for eligible products at participating Bedder Mattress locations. Wait for a ready-for-pickup confirmation before traveling to the store. Bring your order confirmation, photo identification, and a suitable vehicle. Contact us beforehand if another person will collect your order.

Customers are responsible for providing a vehicle suitable for the merchandise, appropriate protective materials and load restraints, safely securing the merchandise, transportation after pickup, and unloading at the destination. Bedder Mattress personnel may decline loading arrangements that appear unsafe or unsuitable for the merchandise or vehicle.

When Bedder Mattress personnel assist with loading, that assistance does not transfer responsibility for securing the load, transportation, or unloading to Bedder Mattress. Merchandise should be inspected at pickup when reasonably possible, and visible damage, shortages, or incorrect merchandise should be reported before departure when practical.

Processing, Shipping & Delivery Timing

Order processing

Standard order processing generally takes 3–7 business days unless a different timeframe is disclosed for the product. Business days are Monday through Friday, excluding holidays.

Processing includes order handling, supplier coordination, and preparation for shipment. A processing estimate is not the date your order will arrive.

Carrier transit and final delivery

After merchandise is handed to the carrier, transit time depends on the origin, destination, product, and shipping method. Creation of a shipping label does not necessarily mean the carrier has received the merchandise.

Parcel tracking will be provided when available. Freight and White Glove orders may require additional coordination after arrival at a local delivery terminal. Terminal arrival is not delivery to your home.

Orders containing multiple products may ship separately and arrive on different dates.

Luxury, specialty, and longer-lead-time products

Selected luxury and specialty mattresses may have estimated delivery windows of approximately 2–3 weeks from order placement. Certain models, sizes, configurations, and sale-event orders may require longer.

The product-specific estimate disclosed before purchase applies to your order. An estimated delivery window refers to arrival at the destination; an estimated processing or shipping window refers only to the stage identified. Processing time is not added again to a stated total delivery estimate.

Order updates

We provide available shipment and delivery estimates before purchase and send order-specific confirmations or updates by email. A requested date is not a confirmed delivery appointment until scheduling has been completed.

Please contact us before purchasing if you need merchandise by a particular date.

Delays & Backorders

If we learn that an order cannot ship within the applicable promised timeframe, we will notify you before that timeframe expires. The notice will explain the revised shipment date, or state that a revised date is not yet known, and explain your options to accept the delay or cancel the affected unshipped merchandise for a prompt refund.

When affirmative consent is required, we will obtain it before extending the shipment deadline. If required consent is not received, we will cancel and refund the affected unshipped merchandise as required by law.

A legally required cancellation because of shipment delay is not subject to an ordinary cancellation or restocking fee. Required refunds include associated charges as applicable and follow legally required timing.

Factory, carrier, weather, and scheduling disruptions may affect estimates. These circumstances do not eliminate applicable cancellation or refund rights.

Delivery Scheduling & Preparation

For scheduled deliveries, we will confirm the delivery date and provide an estimated arrival window when available. Keep the telephone number and email address on your order current.

An authorized adult age 18 or older must be present for scheduled in-home deliveries requiring acceptance, inspection, setup, or a signature. Unattended parcel deliveries follow the carrier’s applicable procedures.

Before scheduling, tell Bedder Mattress about conditions that may affect access or service, including stairs, elevators, narrow hallways or doorways, limited turning space, gated or restricted access, parking or truck restrictions, building delivery hours, elevator reservations, load limits, insurance requirements, unusual carrying distances, or other special handling needs.

Confirm before delivery that the merchandise will fit through the intended access route and into the destination. Clear the full delivery path and, when practical, move fragile items, artwork, lamps, rugs, valuables, and other obstacles. Identify immovable items or vulnerable surfaces in advance. Any protective floor or surface coverings provided by the customer must be secure and non-slip.

Provide adequate lighting, access codes, parking access, required building permissions, and suitable electrical outlets where setup requires power.

Pets must be secured away from the delivery route and work area. Keep children, customers, and other bystanders clear while merchandise is being moved or assembled. Customers and bystanders should not assist with lifting unless specifically directed by the delivery team.

Delivery personnel may pause, modify, or decline work when conditions create an unreasonable safety or property-damage risk, including unsafe lifting conditions, inadequate access, infestation, unsanitary conditions, exposed hazards, aggressive animals, or threatening conduct. Customer permission does not require the delivery team to perform unsafe work.

The delivery team performs only services purchased or expressly included with the order. Unless specifically included, the team does not relocate existing furniture, dismantle or modify third-party furniture, perform electrical or building modifications, hoist merchandise through windows or balconies, or perform unrelated household work.

If safe access to the intended location is unavailable, an alternative placement may be made with customer approval. Additional or later work requires Bedder Mattress authorization and may involve a separately disclosed charge unless otherwise included, covered by warranty, or required by law.

Rescheduling, Missed Deliveries & Address Changes

For scheduled Bedder delivery or setup appointments, please provide at least 48 hours’ notice to cancel or reschedule. This notice requirement does not apply to ordinary parcel deliveries handled directly by a carrier.

Customer-caused late changes, missed appointments, unsafe or unavailable access, undisclosed access restrictions, or refusal of a scheduled service may result in documented, unavoidable dispatch, transportation, redelivery, or additional-service charges. Any applicable charges must have been disclosed before purchase or separately authorized, and no cost will be charged twice.

Contact us immediately to correct a delivery address. Address changes after shipment may be unavailable or may involve carrier charges, which will be disclosed before authorization.

We do not charge customer-caused delivery fees for a delivery failure caused by Bedder Mattress.

If merchandise cannot be accepted or collected when it becomes available, contact Bedder Mattress promptly to arrange an alternative date. Merchandise remaining uncollected 30 days after notice that it is available may be subject to storage charges when those charges were disclosed before purchase. Storage or scheduling arrangements do not cancel the merchandise order or create a new return or refund right.

Haul-Away & Mattress Take-Back

Optional haul-away

Haul-away is available with eligible White Glove services for the items identified on your order. Charges depend on the items and service selected and are disclosed before purchase. Removal expressly included in your order remains included.

Please request optional haul-away when ordering so the service can be coordinated in advance. Removal of adjustable bases, bed frames, furniture, massage chairs, or other household items requires separate approval and may involve an additional charge. Unscheduled, unsafe, or unapproved removal may be declined.

California deliveries

Bedder Mattress offers used-mattress take-back at no additional charge with new-mattress delivery in California. White Glove purchase is not required.

For delivery by our team or delivery contractor, collection is coordinated with delivery. For parcel or common-carrier shipments, we offer to arrange separate collection within 30 days after delivery.

Take-back generally corresponds to the number of mattresses delivered and includes applicable foundations or box springs, including an old box spring when the replacement mattress no longer requires one. Unrelated additional items are excluded.

California mattress take-back applies to qualifying delivered mattress purchases. Store pickup does not automatically include used-mattress collection; contact Bedder Mattress in advance if take-back assistance is needed with a store-pickup order.

To coordinate collection, email support@beddermattress.com with your order number.

Preparation and safety

Remove bedding, keep the mattress dry, and provide clear access. Protective wrapping is requested where practical. Contact us before collection if you need preparation assistance or know of contamination or infestation.

We or our collection provider may decline an item that is contaminated and poses a risk to personnel, products, or equipment. Wrapping does not make a hazardous or infested item acceptable.

Preparation and scheduling instructions do not limit take-back rights required by law.

Inspecting Your Delivery

Inspect available merchandise and packaging at pickup or delivery when reasonably possible. For attended in-home service, also inspect the delivery route and completed work. Note visible damage, shortages, incorrect merchandise, or incomplete work on the delivery record when possible.

Report concerns promptly to support@beddermattress.com, preferably within 48 hours. Include your order number, a description of the concern, and photographs when available. Report concealed damage promptly after discovery and retain relevant packaging while we provide instructions. This reporting preference does not shorten applicable warranty coverage or legal rights.

If tracking shows merchandise as delivered but it is missing, contact us promptly so we can investigate with the carrier. Signing a delivery receipt does not waive applicable rights concerning concealed damage, defects, shortages, or incomplete service.

Bedder Mattress may request photographs, documentation, or a reasonable opportunity to inspect the merchandise or affected area before a return, disposal, repair, or other resolution is authorized. Bedder Mattress will coordinate appropriate resolution for damaged, defective, missing, incorrectly supplied merchandise, or incomplete purchased services. Manufacturer warranty terms may also apply.

If purchased setup cannot be completed during the original appointment because of missing parts, installation issues, or another Bedder-responsible condition, Bedder Mattress will coordinate completion as appropriate. Temporary or alternative placement, or signing a delivery receipt, does not by itself mean that unfinished purchased setup has been completed.

Undeliverable or Refused Shipments

Carrier delivery attempts, holding periods, and return procedures vary. Contact Bedder Mattress promptly if you receive an unsuccessful-delivery notice or believe a shipment cannot be completed as addressed.

Merchandise returned or delayed because of an incorrect customer-provided address, missed acceptance, unclaimed shipment, or refusal of correctly supplied merchandise may incur documented, nonrecoverable carrier, transportation, dispatch, redelivery, or handling charges where permitted by law. Applicable charges will not be assessed twice.

Refusing delivery, failing to accept a shipment, or allowing merchandise to be returned by the carrier does not cancel the merchandise order or automatically create a refund right. Merchandise cancellation and return eligibility remain governed by our Returns, Exchanges & Cancellations Policy.

These provisions do not limit remedies for Bedder Mattress error or for merchandise that is incorrect, damaged, defective, or otherwise nonconforming, and they do not limit rights required by applicable law.

Do not return or ship merchandise back without written authorization and return instructions from Bedder Mattress.

Related Policies

Return eligibility, Comfort Trials, exchanges, cancellations, and ordinary refund procedures are addressed in our Returns, Exchanges & Cancellations Policy. Product defects and manufacturer coverage are addressed in applicable warranty terms.

For scheduled in-home delivery, setup, or other qualifying services, additional written delivery or service terms presented before purchase may apply to the selected service. Those terms supplement this Shipping & Delivery Policy only for the services and conditions they specifically address.

Services expressly included in your purchase remain included. No provision of this policy limits rights or remedies required by applicable law.